bidi baje's Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") is issued on behalf of the bidi baje platform ("Platform", "we", "our"). It applies to all members and visitors who use any of the Platform's services.

By browsing the bidi baje website, registering an account, or using any of our services, you are considered to have accepted the terms of this Policy. The general rules governing use of this Platform are discussed in detail in the Terms and Conditions, which should be read alongside this Policy.

We manage data in accordance with applicable laws in Bangladesh and digital security regulations. No personal information is shared with third parties for commercial purposes without the user's consent.

2 What Information We Collect

2.1 Registration Information

When opening an account, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — minimum 21 years)
• Mobile number
• Email address
• Password (stored in encrypted form)

2.2 Identity Verification Information

During the account verification (KYC) process, national identity card or passport details and, if required, a selfie or photo may be collected. This information is used solely to confirm identity.

2.3 Transaction Information

For deposit and withdrawal activities, your transaction number and amount related to mobile financial services (bKash, Nagad, Rocket, Upay) are recorded. Full mobile account statements are not stored with us.

2.4 Technical and Usage Information

Some information is automatically collected when you access the Platform:

• IP address
• Browser type and version
• Device type and operating system
• Time spent on the Platform and pages visited
• Login time and logout time

2.5 Cookies and Tracking

bidi baje uses cookies to improve service quality. Cookies are small text files stored in your browser that save your preferences and session information. Cookies can be disabled from your browser settings, though doing so may limit some services.

3 Purpose of Data Use

Collected information is used for the following purposes:

1. To manage accounts and verify user identity
2. To process deposits, withdrawals, and other financial transactions
3. To provide gaming and betting services and verify results
4. To deliver bonuses, promotions, and VIP benefits
5. To detect and prevent fraud and unauthorised activity
6. To provide 24/7 customer support
7. To improve the security and performance of the Platform
8. To comply with applicable laws and regulatory obligations

bidi baje never sells user information to third-party advertisers under any circumstances.

4 Data Sharing and Disclosure

4.1 Authorised Third Parties

In specific circumstances, information may be disclosed to a limited extent:

• Payment processors: with mobile wallet service providers to confirm transactions
• Technology partners: with technology service providers for Platform operations, though they may not use the data for their own purposes
• Legal obligations: to comply with court orders or lawful directions from government authorities
• Fraud prevention: to relevant authorities in investigations of money laundering or fraud

4.2 International Data Transfers

If data is ever transferred to international servers for technical reasons, appropriate security measures are ensured and third parties are bound by privacy protection obligations equivalent to this Policy.

5 Data Security Measures

bidi baje takes industry-standard technical and organisational steps to keep your information secure:

• SSL Encryption: all communication with the Platform is secured using SSL/TLS technology
• Password Hashing: passwords are never stored directly — they are kept using strong cryptographic hashing methods
• Access Controls: only authorised staff can view personal information for specific, defined purposes
• Regular Audits: the effectiveness of security measures is regularly reviewed
• Data Backup: data is backed up in a secure location to protect against the risk of loss

However, it is not possible to guarantee 100% security for any information transmitted over the internet. Keeping your account password confidential and logging out after use is your own responsibility.

6 Data Retention Period

bidi baje does not retain personal information beyond what is necessary. The general policy is:

• Active account information is kept for the duration of membership
• After an account is closed, certain information may be retained for a defined period for legal and financial record-keeping purposes
• Transaction information may be kept for an extended period in case it is needed to resolve potential disputes
• After legal obligations are fulfilled, information is securely deleted or anonymised

7 User Rights

You have the following rights over your personal information:

7.1 Right to Know

If you wish to know what information we hold about you and how it is used, you may contact customer support.

7.2 Right to Correction

If there is any error in your stored information, you may request a correction. You can change general information yourself from your account profile.

7.3 Right to Request Deletion

After closing your account, you may request the deletion of information that is not legally required to be retained. However, we are obliged to keep financial transaction records for a statutory period.

7.4 Opt Out of Marketing Communications

If you do not wish to receive promotional emails or SMS, you may opt out at any time. However, necessary messages related to your account and transactions cannot be turned off.

To exercise any of the above rights, contact bidi baje customer support — email: [email protected]

8 Protection of Minors

All services on bidi baje are for users aged 21 or above only. Age is verified at registration, and information from minors is not knowingly collected.

If we suspect that a minor has registered on the Platform, we immediately close their account and delete the associated information. Our Responsible Gaming guidelines discuss the protection of minors in further detail.

9 Third-Party Links and Services

The bidi baje platform includes content from game software providers such as Pragmatic Play, PG Soft, JILI, and Evolution, among other studios. While their software is running, these third parties may collect certain technical information under their own privacy policies. We are not directly responsible for their policies.

When making transactions through payment gateways bKash, Nagad, Rocket, and Upay, the respective privacy policies of those organisations also apply.

10 Policy Changes and Updates

bidi baje reserves the right to change this Privacy Policy at any time. If significant changes are made, a notice will be sent to the registered email or mobile number. Updated policies take effect from the date of publication.

Continuing to use the Platform after changes are made will be considered acceptance of the updated Policy. You are advised to read this Policy regularly. You can find answers to common questions about the Privacy Policy on our FAQ page.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the bidi baje customer support team:

• Email: [email protected]
• Live Chat: via the chat button at the bottom right corner of the website
• Support Languages: Bangla and English
• Support Hours: 24 hours, 7 days a week

We aim to respond to complaints within 7 business days of receipt.